Refund & Cancellation

1. Introduction

This Refund & Cancellation Policy (“Policy”) explains how Valantech Solutions Private Limited(“Company,” “we,” “us,” or “our”) handles cancellations, refunds, and fee adjustments for professional services, subscriptions, and related offerings. It applies together with our Terms of Service and any written agreement or statement of work (“SOW”) you have with us. If a contract or SOW conflicts with this Policy, the contract or SOW prevails for that engagement.

2. Project-based services (development & consulting)

Custom software, web development, mobile app development, and consulting are typically billed per milestone, phase, or time and materials as set out in your proposal or SOW.

• Cancellation by you: You may request to stop work in writing (email to your project contact or contact@valantech.in). Fees for work already completed and accepted, and for any third-party costs we have committed on your behalf, remain payable. Any prepaid amounts for phases not yet started may be credited or refunded as we reasonably determine based on costs incurred and scheduling impact.
• Cancellation by us: If we cannot continue an engagement for reasons outside your control, we will refund unused prepaid fees for work not yet performed, after deducting verifiable third-party commitments already made for your project.

3. Hosting, domains, and recurring services

Hosting, maintenance retainers, licenses, and domain registrations are often provided through third-party vendors or billed in advance for a defined term.

• Cancellation: You may cancel recurring services by written notice before the next billing cycle, unless your agreement specifies a minimum term. Cancellation stops future renewals; it does not automatically refund the current billing period unless required by applicable law or your agreement.
• Domains & third-party fees: Fees paid to registries, cloud providers, or other vendors are generally non-refundable once registered or provisioned.

4. Deposits and change requests

Deposits or advance payments may be required to schedule work or reserve capacity. Unless otherwise stated in writing, deposits are applied to the final invoice and may be non-refundable if you cancel after we have allocated resources or begun delivery. Scope changes may affect timelines and fees as agreed in writing.

5. Refund requests and processing

To request a refund or billing review, email contact@valantech.in with your company name, invoice or agreement reference, and a short description of the issue. We aim to respond within five (5) business days. Approved refunds, where applicable, are typically processed to the original payment method within fourteen (14) business days, subject to banking and payment processor timelines.

Nothing in this Policy limits any statutory rights you may have as a consumer under applicable law.

6. Disputes and chargebacks

We encourage you to contact us first to resolve billing concerns. Initiating a chargeback without attempting resolution may affect ongoing service delivery and is reviewed under our Terms of Service.

7. Changes to this Policy

We may update this Policy from time to time. The “last updated” notion is reflected by the publication date on this page. Material changes may be communicated by email or notice on our website where appropriate.

8. Contact

For questions about refunds or cancellations, contact: